P10 Privacy Policy – How We Protect Your Information
At p10, user privacy is our priority. This policy clearly outlines what information we collect, how it is used, and the measures we take to protect it.
This Privacy Policy applies to all users of the p10 platform operating in Malaysia. Effective date: 1 January 2026.
1. Information We Collect
When you register and use the p10 platform, we collect several categories of information to ensure our services function properly and securely. The information collected includes:
Personal Account Information
This includes your full name, email address, phone number, date of birth, and identity verification details provided during registration. This information is required to create a valid account and allows us to verify your identity.
Payment & Transaction Information
We record details of your financial transactions in Malaysian Ringgit (RM), including deposit amounts, withdrawals, and transaction history. Bank account details or e-wallet numbers linked to your account are stored in encrypted form. p10 does not store credit or debit card numbers directly.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and access log data. This information helps us identify technical issues and improve platform performance.
Cookies & Usage Data
The p10 platform uses cookies and similar tracking technologies to record usage behaviour, language preferences, login status, and session data. These cookies help us deliver a more personalised experience and ensure the platform runs smoothly on every visit.
2. How Your Information Is Used
The information we collect is used solely for the following purposes and will not be used beyond the stated scope without your consent:
- Account management & identity verification — verifying that your account is legitimate and secure.
- Financial transaction processing — accurately processing deposits, withdrawals, and bonus credits in MYR.
- Providing platform services — enabling access to games, Sports Betting, promotions, and VIP programmes.
- Service communications — sending account notifications, transaction confirmations, and policy update information.
- Platform improvements — analysing usage patterns for technical improvements and enhanced user experience.
- Legal compliance — meeting relevant Malaysian legal requirements, including anti-money laundering compliance and age verification.
P10 does not use user information for third-party advertising purposes without the explicit consent of the user concerned.
3. Data Storage, Security & Third-Party Sharing
Data Storage & Security
All user information is stored on servers protected by SSL encryption and multi-layered security measures. p10 applies industry-standard security protocols to ensure your data remains inaccessible to unauthorised parties. Account passwords are stored in hashed form and cannot be read by anyone — including p10 staff.
Your personal information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Once that period has lapsed, your data will be securely deleted or anonymised.
Third-Party Sharing
P10 does not sell, rent, or share users' personal information with third parties for commercial purposes. Information is only shared under the following circumstances:
- Payment service providers — to process deposit and withdrawal transactions in RM, we share the necessary information with approved payment processors. These providers are bound by strict confidentiality agreements.
- Legal requirements — where required by Malaysian authorities via a valid court order or statutory provision, we may be obligated to disclose certain information.
- Fraud prevention — in cases involving fraudulent activity or security threats, information may be shared with the relevant investigating parties.
4. Your Rights as a p10 User
As a p10 platform user, you have the following rights regarding your personal data:
Right of Access
You have the right to request a copy of the personal information we hold about you. Requests can be submitted through our customer support channels, and we will process them within a reasonable timeframe.
Right to Rectification
If the information we hold is inaccurate or out of date, you have the right to request a correction. You can update certain details directly through your account settings after logging in to the p10 platform.
Right to Erasure
You have the right to request deletion of your account and personal data, subject to record-keeping requirements mandated by law. Account deletion requests can be submitted through our support team. Please note that any unclaimed balance prior to account closure may not be recoverable.
5. Cookies, Policy Updates & How to Contact Us
Cookie Management
P10 uses two types of cookies: session cookies (deleted when you close your browser) and persistent cookies (stored for a set period). You can manage or disable cookies through your browser settings; however, please note that doing so may affect certain platform functions such as automatic login status and your saved preferences.
The p10 platform may also use similar data collection technologies such as pixel tags for internal analytics purposes. This data is not shared with external advertisers.
Changes to This Privacy Policy
P10 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Any material changes will be communicated to users via in-platform notifications or their registered email address. Continued use of the platform following such changes constitutes acceptance of the updated policy.
How to Contact Our Team
If you have any questions, concerns, or requests regarding your data privacy on the p10 platform, please contact our support team by email at: [email protected]. You can also find more information through our FAQ page us. We aim to respond to all privacy-related enquiries within five business days.
Your Trust Is Our Priority
P10 is committed to keeping your personal data protected at all times. Register an account today and enjoy a safe, transparent online entertainment experience with us.