P10 Responsible Gaming – Play Smart, Live Balanced
At p10, we believe online entertainment should be enjoyed in a healthy and responsible way. This page provides guidance, self-control tools, and support resources to help you stay in control.
Gaming is entertainment, not a financial solution. Please play responsibly.
P10's Commitment to Responsible Gaming
P10 takes its social responsibility seriously. As an online entertainment platform operating in Malaysia, we understand that some users may struggle to keep their gaming habits in check. That is why we provide a range of resources, guides, and self-control tools to help users enjoy the platform in a healthy and balanced way.
We are committed to ensuring that gaming on p10 remains a leisure activity — something done for enjoyment, not as a primary income source or an escape from life's problems. Every user deserves an experience that is safe, enjoyable, and in control.
P10 only allows individuals aged 18 and above to register and use our services. This is a non-negotiable requirement, in place to protect young people from exposure to gambling activities.
Recognise the Signs of Risky Behaviour
It is important to recognise the early warning signs that your gaming habits may have crossed into unhealthy territory. Pause and reflect if you find yourself experiencing any of the following:
You find yourself using money set aside for bills, food, or family needs to fund your gaming.
Gaming sessions often run longer than planned, and it can be hard to stop even when you want to.
You keep playing solely to chase losses, which more often than not makes things worse.
You feel the need to hide your gaming activity from family or close friends.
Work, family, or social relationships are starting to suffer because of the time spent playing.
Game outcomes are starting to affect your emotions and behaviour in daily life.
How to Set Smart Time and Budget Limits
One of the most effective ways to enjoy gaming in a healthy way is to set clear limits before you start playing. This is not a sign of weakness — if anything, it reflects a mature sense of self-control.
Gaming Budget Limit
Decide on a fixed amount in MYR (RM) that you are comfortable spending on entertainment each week or month. Think of it like buying a movie ticket or paying for any other leisure activity — once that limit is reached, stop playing without guilt. Never play with borrowed money or emergency savings.
Play Time Limit
Set a specific time limit for each session — for example, no more than one or two hours at a sitting. Use your phone's timer as a reminder. Take breaks between sessions and make sure gaming never replaces time with family, rest, or other productive activities.
Additional Advice
- Do not play when you are feeling stressed, sad, or angry.
- Avoid playing after drinking alcohol, as your judgement may be impaired.
- Balance your gaming time with other activities you enjoy.
Available Self-Control Tools
P10 offers several self-control options to help users manage their gaming habits. Contact our support team for assistance enabling any of the following:
Set a maximum RM amount that can be deposited into your p10 account within a given daily, weekly, or monthly period. Once this limit is reached, the system will block any further deposits for that period — helping you stay in control of your entertainment spending.
If you feel you need a break from the platform, you can request a cooling-off period lasting a few days or weeks. During this time, your account will be temporarily suspended and you will not be able to access any games or make deposits.
For those who feel they need to fully disconnect from the platform, self-exclusion allows you to close your account for an extended period or permanently. Contact the p10 support team to get this process started. We fully respect and support this decision.
Minor Protection
P10 takes the protection of minors extremely seriously. This platform is strictly for individuals aged 18 and above. We carry out age verification during registration and reserve the right to request additional verification documents at any time.
For parents and guardians, we encourage you to:
- Use parental control software on shared devices to prevent children from accessing gambling websites.
- Store your account login details securely and never share them with anyone, including family members.
- Have open conversations with your children about the risks of gambling and the importance of managing money responsibly.
- Keep bank cards and digital wallets out of reach of minors.
If you suspect that someone under 18 has accessed the p10 platform, please contact our support team immediately at [email protected] so we can take the necessary action.
Get Support When You Need It
Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with gambling-related issues, there are a range of professional support resources available in Malaysia.
The Ministry of Health Malaysia provides a psychological and mental health helpline for anyone in need of support. Don't hesitate to reach out to a professional if you're feeling overwhelmed by gambling-related stress.
Counselling sessions with a psychologist or certified counsellor can help you understand the root causes behind excessive gambling habits and develop more effective coping strategies for a more balanced life.
Talking to a trusted family member or friend about what you are going through can be the single most important first step. The support of loved ones is often the strongest motivator for making positive change.
The p10 support team is here to help you activate self-control tools, process a self-exclusion, or simply talk through any concerns. Reach us at [email protected]. All information is kept strictly confidential.
Remember: Gaming is meant to be a source of fun and entertainment. If it starts to feel like a burden or is affecting your quality of life, it's time to seek help. You don't have to go through it alone.
Play Smart, Enjoy More
P10 is always here to ensure you have a fun and responsible entertainment experience. Visit our FAQ section for more information, or log in to manage your account settings.